FAST AUSTRALIA WIDE DELIVERY
3 YEAR WARRANTY
FREE DELIVERY OVER $200
Frequently Asked Questions
Welcome to Gas Strut Australia’s FAQ Section!
We know that gas struts can sometimes be a bit technical, so we've gathered answers to the questions we get asked the most. Our aim is to make things as simple as possible, giving you the confidence to find the right solution. If you don’t see your question here, or need a bit more guidance, our team is here to help—just reach out, and we’ll be happy to assist!
General
We want to make replacing your gas strut as quick and easy as possible. Before placing your order, here are a few things to check:
- Extended Length: Measure from the center of one hole to the center of the other.
- Diameter: Measure across the rod and the canister.
- Force: Look for a number with an ‘N’ after it, like 300N.
- End Fittings: Our struts come with ball cup end fittings, either plastic or metal, depending on the diameter.
If you need help or have any questions, just let us know!
If you have recently purchased your strut and it's not strong enough, we can up-gas it to the pressure that you require. Contact Us
If it's an older strut that no longer holds, we recommend that you replace the gas strut.
What You Need to Know About End Fittings
To ensure the right fit, here’s a quick guide to our end fittings:
- 6/15 & 8/18: Plastic ball cups, 10mm diameter, 18mm length, M6 thread
- 10/22: Metal ball cups, 13mm diameter, 21mm length, M8 thread
- 14/28: Metal ball cups, 13mm diameter, 21mm length, M10 thread
If you’d like to change your end fittings: Make sure the new fitting matches both the length (to avoid altering the strut's extended length) and the thread size (for easy screwing on).
Below, you’ll find instructions on how to measure a gas strut…
All our gas struts come with standard ball cup end fittings. The end fittings are included in the Extended Length.
Here's what you'll need to know when replacing your end fittings
- Ensure the thread on the gas strut matches the end fittings you want
- Check the length of the end fitting matches the end fitting you want or it will change the Extended Length of your Gas Strut.
| Gas Strut | Length of End Fitting | Thread |
| 6/15 Diameter | 18mm | M6x1.0 |
| 8/18 Diameter | 18mm | M6x1.0 |
| 10/22 Diameter | 21mm | M8x1.25 |
| 14/28 Diameter | 21mm | M10x1.5 |
Have You Checked Our Website?
If you haven’t had a chance, head over to the car struts to see if we already have the right gas struts for your car. To find the correct strut, it helps to know:
- Make (e.g., Toyota, Ford)
- Model (e.g., Corolla, Ranger)
- Year (e.g., 2015)
- Position (which strut you’re replacing, like rear or front)
Need to Measure? Here’s What to Do
If you’ve checked and still don’t see what you need, here’s a quick guide to gathering the information we’ll need to get you sorted:
- Extended Length – Measure from the center of one end hole to the center of the other when the strut is fully extended.
- Diameter – Measure across both the rod and the canister.
- Force Rating – Look for a number like “0150N” on the strut.
- OEM Number – This number on your existing strut helps us cross-reference it with manufacturer specs.
Remember: Every car make, model, year, and position has specific struts, and we’re here to make sure you get exactly what you need.
Feel free to reply with any questions—our team is here to help. Plus, all our gas struts come with a 3-Year Warranty, so you can shop with confidence.
Which End Fitting is Right for You?
Choosing the right end fitting for your gas strut can seem tricky, but we’re here to make it simple! All of our gas struts come with ball cup end fittings as standard, and these are included in the overall extended length of the gas strut. If you’re looking for a different end fitting, just be aware that this may change the extended length of your gas strut. Here’s a quick guide to help you choose the right fit:
- Ball Cups – Standard option, suitable for most uses.
- Eyelets – Ideal for a secure, looped fit.
- Clevis & Pins – Provides a stable hinge point, great for precise movement.
- Rigid Locking – Locks the strut in place when needed.
- Spherical & Studded Rod – Adds flexibility and a smooth rotation.
- Shaft Extension – Extends the reach for specific applications.
Click here to view our range of end fittings and find the perfect match for your project.
If you have any questions or need guidance, don’t hesitate to contact us – we’re always here to help!
Customer Service
Fast Shipping & Updates
Hi there! We know waiting for your order can be a bit frustrating, so we’ve made our shipping fast and straightforward. Plus, we’ll keep you updated every step of the way!
Shipping Costs
- Orders over $200: FREE shipping!
- Orders under $200: Flat rate of $25 across Australia.
Delivery Times
- Same-Day Shipping: Order by 12 p.m. AEST, Monday to Friday, and we’ll ship it out that day.
- Made-to-Order Items: If your order includes custom-made struts, they’ll take a bit longer—usually 10-14 days to make before we ship them.
Returns Policy for Gas Strut Australia
We keep things simple—our returns policy is no different
If something doesn’t seem quite right, our team is ready to help and make it easy for you to get things sorted. Here’s a quick breakdown:
Product Issues
Physical Defect
On the rare chance your gas strut arrives with a defect or develops one within a year, just send us a quick photo. We’re happy to replace it (and ship it express) or give you a refund—whichever you prefer. If we need the item back, don’t worry, we’ll cover the return shipping.
Performance
If your gas strut isn’t working quite right, give the installation a once-over and try a quick clean-up. This often clears up minor issues. If it’s still not right, we’ll gladly replace it or provide a refund. If we ask you to send it back, we’ll handle the return shipping costs.
Other Issues (Including Delivery)
We’re here to help with replacements or refunds if:
- Your gas strut arrives damaged or goes missing during transit.
- You receive a product that doesn’t fit your specific needs. (If this is due to incorrect info on your end, return shipping may be at your cost.)
Every gas strut is covered by our 3-Year Warranty.
How to Submit a Return or Warranty Claim
To make a return or warranty claim, please fill out our Return Form below. A team member will get in touch as soon as we receive it.
Tip: Upload photos or a quick video so we can fully understand the issue and find a solution for you.
Additional Details
- Incorrect Orders: Ordered the wrong gas strut? We accept exchanges within 14 days of purchase. There may be a service fee since each strut is customized to your needs.
- High-Pressure Struts: Unfortunately, we can’t accept returns on struts with high pressure levels as they can’t be reused.
- Return Timeframe: Items returned after 30 days cannot be refunded, returned, or exchanged.
- Freight: Return shipping is your responsibility unless the product is faulty.
What are the payment options at Gas Strut Australia?
We offer a few simple ways to pay for your order:
- Direct Deposit – Convenient and secure; we’ll provide our bank details at checkout.
- Credit Card – We accept most major credit cards, except for AMEX.
Unfortunately, we’re unable to accept AMEX at this time.
If you have any questions about payment, just let us know—we’re here to help!
Privacy Policy – Gas Strut Australia
Hey there! At Gas Strut Australia, your privacy is really important to us, and we want you to feel safe and comfortable when you visit our website or do business with us. Here’s everything you need to know about how we handle your information:
1. What Info We Collect and Why
When you interact with us—whether you're browsing our website, making a purchase, or signing up for our services—we may collect some personal details, like your name, email, phone number, and address. We use this info to:
- Process Orders: Get your struts to you as quickly and smoothly as possible.
- Stay in Touch: Share updates, new products, and any deals we think you might like.
- Improve Your Experience: Understand what works and what doesn’t on our website to make things even better for you.
2. How We Keep Your Info Safe
We take protecting your info seriously. All your details are stored securely, and only our trusted team members have access to it. We also use encryption to protect any sensitive information, so you can shop with peace of mind.
3. Third-Party Sharing
Sometimes, we may need to share a bit of your information with third parties, like delivery companies or payment processors, to complete your order. Don’t worry, though—we only share what’s necessary, and we make sure they’re as committed to protecting your info as we are.
4. Your Rights
Want to update your info or prefer not to receive emails from us anymore? Just let us know! You can unsubscribe from our emails at any time by clicking the link in the email or by reaching out directly.
5. Questions? We’re Here to Help
If you’ve got any questions or concerns about how we use your information, feel free to reach out. We're always happy to chat and help out however we can.
Thanks for trusting us with your info, and happy shopping!
Gas Strut Australia Team
Track Your Order
As soon as your order ships, we’ll email you a tracking number. You can also log into your account anytime to see where your order is at!
Need Help? Just email us, and we’re happy to assist.
Delivery & Pick-Up Options
- Safe Drop-Off: We can leave your package in a secure spot at your address if needed.
- Pick-Up: Right now, we don’t offer pick-up, but we do deliver all over Australia, including PO Boxes, homes, and workplaces.
- International Shipping: At the moment, we only ship within Australia online. Let us know if you’d like us to ship to your country & we can organise.
Packing Care
Your struts are carefully packed with custom packaging, and all shipments are sent with Startrack & Australia Post.
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Not sure yet? Feel free to reach out—we’re here to help!"