Gas Strut Australia - Terms of Service
Welcome to Gas Strut Australia! We’re here to make finding the right gas struts easy and hassle-free. By using our website and services, you agree to these terms, which help us provide you with the best possible experience.
1. Using Our Services
- Personal Use: Feel free to explore, shop, and get advice on gas struts. Just remember, our services are for personal, non-commercial use unless we’ve agreed otherwise.
- Accuracy of Information: We do our best to ensure all product details, prices, and availability are correct. However, if something is off, let us know, and we’ll work to fix it ASAP.
- Changes: Gas strut needs change, and so might our services! We might update or tweak our terms or products, and we’ll do our best to keep you informed.
2. Ordering & Payments
- Placing Orders: Once you’ve placed an order, we’ll send you a confirmation email. This lets you know we’ve received your order, and we’re getting it ready for dispatch.
- Payments: We accept various payment methods listed at checkout. Prices include GST, and payments are securely processed.
- Cancellations: Need to cancel? Contact us quickly. If we haven’t dispatched it yet, we’ll help with a hassle-free cancellation.
3. Shipping & Delivery
- Dispatch Times: Orders go out Monday to Friday, and we aim for quick dispatch. You’ll receive tracking details once your order’s on its way.
- Delays: Shipping times are estimates, and while we aim to meet them, sometimes there may be delays. We’ll keep you updated and do our best to get things back on track.
4. Returns & Refunds
- Faulty Items: If there’s an issue with your custom order, let us know as soon as possible. We’re here to help and will work with you to sort out a replacement or refund if there’s a fault.
- Refund Process: Refunds are typically processed within 5-7 business days of receiving any returned items, if applicable. We’ll keep you updated throughout the process.
5. Privacy & Data
- Your Info Matters: We take your privacy seriously. Any information you share with us is used to improve your experience with Gas Strut Australia and for processing orders. (Check out our Privacy Policy for full details!)
- Third-Party Sharing: We only share data with trusted partners like payment processors and couriers to get your order to you smoothly.
6. Warranties & Guarantees
- Product Warranties: We’re committed to quality! Most of our products come with a standard warranty, covering manufacturing faults. Check specific product details for more info.
- Limitations: Warranties don’t cover wear and tear or accidental damage. If you’re unsure about what’s covered, just ask!
7. Contact Us
- We’re here to help! Whether you have questions, concerns, or need help with an order, contact us via email or phone during business hours. Our team is ready to assist.
By using Gas Strut Australia, you agree to these Terms of Service. If you have any questions about these terms, please reach out—we’re happy to clarify!