Ordering, Shipping and other things
How do I order?
Simply choose the Gas Struts, Brackets or any of our fantastic safety products for our Gas Strut Range and then click the ‘Add To Basket’ Button.
If you are a techno-phobic, give us a call on 1300 807 101 and we’ll place your order for you.
How many Gas Struts can I order?
You can order as many as you like but if you are looking at ordering over 20 Gas Struts at a time, give us a call on 1300 807 101 and we’ll make sure you get a great price.
How much does delivery cost and when will my Gas Struts be delivered?
Free Overnight Delivery for both Sydney & Melbourne (orders must be over $100.00) when ordered by 1pm Monday – Friday.
Free 1-3 days Delivery Australia Wide for any orders over $100.00.
Where do you ship to?
We ship Australia wide and can delivery to a PO Box.
Can you ship to a business?
Absolutely, it’s a great way to guarantee your delivery and get it faster, no waiting till you get home…plus you get to show off how clever you are.
Who will deliver your Gas Struts?
We work with a few reliable carriers and it does depend on where you are located. We have a warehouse in Victoria and a warehouse in Western Australia so we can get your delivery to you as fast as possible.
What if nobody is home to accept the delivery?
Our carriers have been instructed to leave your Gas Struts in a safe place so we do suggest you specify where you’d like them to be left if you are not home.
How do I cancel my order?
If you want to cancel your order for any reason give us a ring on 1300 807 101 as soon as possible and we will attempt to cancel your order for you and give your money back.
However, because we like to get your order out super fast and all our gas struts are customised to your requirements, we may have already made up your order and shipped it, so it may not be possible…but give us a call on 1300 807 101.
What do I do if the Gas Struts aren’t the right ones?
If you have ordered the wrong gas struts, then give us a call on 1300 801 101 but check out some solutions first
To weak – we can add pressure, or you could try moving your gas strut away from the hinge. Further away from the hinge the less pressure you require to lift.
Too Short or Too Long – try re-positioning your gas strut, start with moving your gas strut up or down in your box depending on if too short or long.
Too Strong – we can’t de-gas in most instances however try moving your gas strut closer to the hinge on the lid .
How do I find the right gas struts to buy?
You have a few options…
A New Project
- Check out our DIY pages…it will step you through our simple horizontal 90 degree lift
- Or you could get us to do it for you…simple fill in either our Vertical or Horizontal Design Form, we guarantee we’ll get it to work first time every time
Replacing An Existing Gas Strut
- Follow our Easy Step by Step How to Measure and you’ll be ordering like a Pro in just 2 Minutes
Still not sure what to do? Give us a ring on 1300 807 101 and ask to speak to one of our friendly Gas Strut Team.