650mm Extended Gas Strut

Gas Strut Australia is happy to exchange or up-gas your gas strut within 30 days of delivery unless faulty. We understand mistakes happen and we want to make sure that you get the best experience from your Gas Struts and from Gas Strut Australia.

Your refund will be credited to the original payment card minus freight and re-stocking fee (if applicable) once we receive your Gas Strut back at our warehouse.

Returns must be received:

• Within 30 days of your purchase
• Unused, undamaged and unmarked
• A Re-Stocking Fee of 30% may be charged

How to Return Your Gas Struts

Your struts must be in their original unused condition to be returned, unless faulty. Remember to return your struts within 30 days.

Step 1.

Click on this link to fill in the RETURN FORM

Step 2.

Our Returns Team will contact you within 48 hours with the Return Warehouse Address to send your Return to.

Step 3.

When mailing back, ensure you ask for a signature on delivery to ensure we can track your return. Remember to include your Original Packing Slip in the parcel.

Return Exceptions

If the full amount of pressure or extremely high pressure has been put into your Gas Strut we are unable to exchange / take it back into stock…if in doubt please check your weight or ask use for help before ordering.

Restocking Fee

As we customise all our gas struts to your requirements we charge a 30% re-stocking fee, this will be deducted from your refund. We also do not refund original shipping paid on the order.

Exchange

If your item is still in new condition, you can exchange your Gas Strut for a different length, diameter, pressure. You will not not be charged a restocking fee however you will still have to pay shipping and any difference in product price.

Refunds

Once we have your Gas Struts in our warehouse, our Returns Team will determine whether the product is okay to be refunded. Once approved we’ll refund your money…this can take from 4-10 days.

We’ll let you know that we have processed your refund. It can take up to 4-10 days for the refund to hit your bank account depending on the financial institution.

Your Refund will go back to the same credit card that you made your purchase on.

SOME HANDY HINTS…

Tips if you are having trouble making your gas struts work correctly

Too Strong – Re-gas we can add more pressure or move your gas strut further away from the hinge

Too Short or Too Long – try re-positioning your gas strut, start with moving your gas strut up or down in your box depending on if too short or long.

Too Strong – we can’t de-gas in most instances however try moving your gas strut closer to the hinge on the lid

Where do I find my Web Order Number?

Your Web Order Number can be found in two places:

• on your order confirmation email or
  on the packing slip with your gas struts

The Web Order Number can also be used as a reference number when contacting us.

This is our Promise to You…

We Want you to Know that we Back Our Gas Struts 100%, we know that our Gas Struts are a quality product not some cheap knock off made without quality checks or industry standard approvals and this is why we love doing what we do and providing you with Our Guarantee!

When you choose our Gas Struts you know they have been tested and proven worthy of the following…

• Shaft 150 hours salt nitride tested
• Brass guide block
• Maze dampening system
• Twin vulcanized sealing system
• Made to ISO/TS 16949 standards – Supersedes ISO9001
• ISO/TS 16949:2002 has been developed by the industry, the International Automotive Task Force (IATF), to encourage improvement in both the supply chain and the certification process. In fact, for the majority of leading vehicle manufacturers, certification to this specification is a mandatory requirement for doing business.
• Manufactured under automated process, not human error
• Consistent high quality not just hit and miss

So no matter what Gas Strut you choose there is a Guarantee for you…

Car Strut Guarantee

• Longest Warranty in the Market: Our Gas Struts are guaranteed for 3 Years. You can relax knowing that we will always look after you should something go wrong.
• The Family Safety First Guarantee: Best Quality for Best Value. We Guarantee we will never offer you cheap products that may be detrimental to your family’s safety. We only sell the best quality Gas Struts at the best price.
• Our No Stress, No Fuss You Are Only Human Guarantee: We Guarantee that if you buy the WRONG YEAR OR MODEL car gas struts from our on-line store, we’ll send you the right ones absolutely Free. Simply return the incorrect gas struts and we’ll send you a replacement.
• Free Shipping Online Guarantee: Order On-Line from Anywhere in Australia and You’ll Receive Free  Shipping Australia Wide to your door.

Gas Strut Guarantee

• Longest Warranty in the Market: Our Gas Struts are guaranteed for 3 Years. You can relax knowing that we will always look after you should something go wrong.
• The Family Safety First Guarantee: Best Quality for Best Value. We Guarantee we will never knowingly offer you cheap products that may be detrimental to your family’s safety or your financial security. Our goal is to only sell the best quality Gas Struts at the best price.
• Right The First Time or Your Money Back Guarantee: Don’t stuff around trying to work out which gas struts and where to put them. Let us do it for you, we’ll tell you which gas strut, where to put it and the right way to install and best of all we’ll guarantee it! Saving you time, money and headaches, we’ll get it right the first time or give you double your money back.
• Free Shipping Online Guarantee: Order On-Line from Anywhere in Australia and You’ll Receive Free Shipping Australia Wide to your door.

End Fittings & Brackets

• Lifetime Warranty, if one of our brackets or end fittings breaks through normal wear and tear of daily life they we’ll send you out brand new End Fittings or Brackets absolutely FREE…

PLUS…

Gas Strut Australia offers you FREE RE-GAS for the Lifetime of Your Guarantee...all you have to do is pay for freight or drop into one of our Re-Gassing Centres.

Ordering, Shipping and other things

How do I order?

Simply choose the Gas Struts, Brackets or any of our fantastic safety products for our Gas Strut Range and then click the ‘Add To Basket’ Button.

If you are a techno-phobic, give us a call on 1300 807 101 and we’ll place your order for you.

How many Gas Struts can I order?

You can order as many as you like but if you are looking at ordering over 20 Gas Struts at a time, give us a call on 1300 807 101 and we’ll make sure you get a great price.

How much does delivery cost and when will my Gas Struts be delivered?

Free Overnight Delivery for both Sydney & Melbourne (orders must be over $100.00) when ordered by 1pm Monday – Friday.

Free 1-3 days Delivery Australia Wide for any orders over $100.00.

Where do you ship to?

We ship Australia wide and can delivery to a PO Box.

Can you ship to a business?

Absolutely, it’s a great way to guarantee your delivery and get it faster, no waiting till you get home…plus you get to show off how clever you are.

Who will deliver your Gas Struts?

We work with a few reliable carriers and it does depend on where you are located.  We have a warehouse in Victoria and a warehouse in Western Australia so we can get your delivery to you as fast as possible.

What if nobody is home to accept the delivery?

Our carriers have been instructed to leave your Gas Struts in a safe place so we do suggest you specify where you’d like them to be left if you are not home.

How do I cancel my order?

If you want to cancel your order for any reason give us a ring on 1300 807 101 as soon as possible and we will attempt to cancel your order for you and give your money back.

However, because we like to get your order out super fast and all our gas struts are customised to your requirements, we may have already made up your order and shipped it, so it may not be possible…but give us a call on 1300 807 101.

What do I do if the Gas Struts aren’t the right ones?

If you have ordered the wrong gas struts, then give us a call on 1300 801 101 but check out some solutions first

To weak – we can add pressure, or you could try moving your gas strut away from the hinge. Further away from the hinge the less pressure you require to lift.

Too Short or Too Long – try re-positioning your gas strut, start with moving your gas strut up or down in your box depending on if too short or long.

Too Strong – we can’t de-gas in most instances however try moving your gas strut closer to the hinge on the lid .

How do I find the right gas struts to buy?

You have a few options…

A New Project

• Check out our DIY pages…it will step you through our simple horizontal 90 degree lift
• Or you could get us to do it for you…simple fill in either our Vertical or Horizontal Design Form, we guarantee we’ll get it to work first time every time

Replacing An Existing Gas Strut

• Follow our Easy Step by Step How to Measure and you’ll be ordering like a Pro in just 2 Minutes

Still not sure what to do? Give us a ring on 1300 807 101 and ask to speak to one of our friendly Gas Strut Team.