Gas Strut Australia is happy to up-gas your gas strut within 30 days of delivery unless faulty. We understand mistakes happen and we want to make sure that you get the best experience from your Gas Struts and from Gas Strut Australia.
We customise every gas strut before it leaves our warehouse so this may affect whether or not we can accept the return of your gas struts.
Before ordering please measure your gas strut and ensure it is the right length, diameter and has the correct pressure and if in doubt just give our friendly team in the office a call on 1300 807 101.
Your refund will be credited to the original payment card minus freight and re-stocking fee (if applicable) once we receive your Gas Strut back at our warehouse.
Returns must be received:
- Within 30 days of your purchase
- Unused, undamaged and unmarked
- A Re-Stocking Fee of 30% may be charged
How to Return Your Gas Struts
Every gas strut that leaves our warehouse is customise your requirements. Anything over 50N is considered customised. Please give us a call to confirm.
We will accept faulty gas struts and gas struts that we have incorrectly supplied.
Click on this link to fill in the RETURN FORM
Our Returns Team will contact you within 48 hours with the Return Warehouse Address to send your Return to.
When mailing back, ensure you ask for a signature on delivery to ensure we can track your return. Remember to include your Original Packing Slip in the parcel.
SOME HANDY HINTS…
Tips if you are having trouble making your gas struts work correctly
Too Strong – Re-gas we can add more pressure or move your gas strut further away from the hinge
Too Short or Too Long – try re-positioning your gas strut, start with moving your gas strut up or down in your box depending on if too short or long.
Too Strong – we can’t de-gas in most instances however try moving your gas strut closer to the hinge on the lid
Where do I find my Web Order Number?
Your Web Order Number can be found in two places:
- on your order confirmation email or
- on the packing slip with your gas struts
The Web Order Number can also be used as a reference number when contacting us.