Gas Strut Australia Warranty Procedure

At Gas Strut Australia, we take pride in delivering reliable, high-quality products. To give you peace of mind, we offer a comprehensive 3-year warranty. While our gas struts are built to last, we understand that issues can occasionally arise. If you’re experiencing any issues with your gas struts, follow this simple step-by-step guide for a smooth and hassle-free warranty process.

Step 1: Confirm Your Warranty Coverage:

All our gas struts come with a 3-year warranty from the date of purchase.
Double-check your purchase date to ensure your product is still under warranty.

Step 2: Gather the Necessary Information:

Before reaching out to us, have the following details ready:

Proof of purchase (invoice or receipt)
Product details (model number, size, etc.)
Description of the issue (attach photos or a video if possible to speed up the process)

Step 3: How to Make a Warranty Claim:

You can reach us in one of two ways:

Complete our Warranty Claim Form – [click here to access the form].
Upload photos and a video of the issue to help us quickly assess your claim.

Step 4: Assessment and Next Steps:

Once we receive your claim, we’ll take the following steps:

Review the issue: Our team will assess your claim to determine if it’s covered under warranty.
Resolution: If approved, we’ll arrange a replacement or repair depending on the issue.

Step 5: Returning Faulty Products

If a return is required:

We’ll provide you with a prepaid shipping label.
Simply package the faulty product and send it back to us.

Step 6: Receiving Your Replacement

Once we receive the faulty product, we’ll ship your replacement or repaired product within 7 days.

The Quick Checklist

What’s covered:

Gas leakage
Oil leakage
Insufficient pressure within 30 days of purchase

What’s not covered:

Rust
Bent or physically damaged struts
Excess pressure
Improper or inappropriate use of the struts

Important Note: Our warranty covers the replacement of the faulty strut only.