Returns Policy for Gas Strut Australia

We keep things simple—our returns policy is no different.

If something doesn’t seem quite right, our team is ready to help and make it easy for you to get things sorted. Here’s a quick breakdown:

Perfect Fit Guarantee

Order with confidence! If your gas struts don’t fit as expected, we’ll organize a fast and easy exchange or refund.

Product Issues

Physical Defect

On the rare chance your gas strut arrives with a defect or develops one within a year, just send us a quick photo. We’re happy to replace it (and ship it express) or give you a refund—whichever you prefer. If we need the item back, don’t worry, we’ll cover the return shipping.

Performance

If your gas strut isn’t working quite right, give the installation a once-over and try a quick clean-up. This often clears up minor issues. If it’s still not right, we’ll gladly replace it or provide a refund. If we ask you to send it back, we’ll handle the return shipping costs.

Other Issues (Including Delivery)

We’re here to help with replacements or refunds if:

  • Your gas strut arrives damaged or goes missing during transit.
  • You receive a product that doesn’t fit your specific needs. (If this is due to incorrect info on your end, return shipping may be at your cost.)

Every gas strut is covered by our 3-Year Warranty.

How to Submit a Return or Warranty Claim

To make a return or warranty claim, please fill out our Return Form below. A team member will get in touch as soon as we receive it.

Tip: Upload photos or a quick video so we can fully understand the issue and find a solution for you.

Additional Details

  • Incorrect Orders: Ordered the wrong gas strut? We accept exchanges within 14 days of purchase. There may be a service fee since each strut is customized to your needs.
  • High-Pressure Struts: Unfortunately, we can’t accept returns on struts with high pressure levels as they can’t be reused.
  • Return Timeframe: Items returned after 30 days cannot be refunded, returned, or exchanged.
  • Freight: Return shipping is your responsibility unless the product is faulty.

If you’re unsure about anything, give us a call at 1300 807 101—we’re happy to help.